Safety & privacy

If you are in immediate danger call 000.

For confidential family violence support call 1800RESPECT on 1800 737 732 (24/7) or Safe Steps on 1800 015 188 (Victoria, 24/7).

You can complete everything online without contacting your ex. On a sole application we handle service, so you never deliver anything yourself. Tell us the safe email and safe phone to use and we will only ever use those.

You can ask to keep your address off the application. We still need it for our records, and it is not disclosed on court documents except as the Court requires.

How we handle personal information is covered by our privacy policy. Identity documents are used for verification and handled securely.

Built-in suburb and postcode suggestions use a locally served dataset and are searched on your device, without sending those searches to an external provider. You can enter your street address manually.

Australian locality and postcode data: GeoNames, Australian Postal Code dataset, downloaded 1 October 2026, under Creative Commons Attribution 4.0. Adapted by retaining locality, state and postcode, removing duplicate entries and ordering Victorian results first. Source data is supplied without a warranty of accuracy, timeliness or completeness.

We use Google Analytics to understand how people use this site — which pages are visited and how far people get in the eligibility check. We do not send your name, contact details or matter details to Google. If your matter is in safety mode, you are not tracked at all. You can opt out through your browser's do-not-track setting or by installing the Google Analytics opt-out browser add-on.