The guarantee
“If the Court rejects, requisitions or adjourns an application we prepared because of an error or omission on our part, we will correct it and re-file or re-list it at no additional professional fee. If our error results in a second court filing fee, we will pay it.”
What triggers the guarantee
The guarantee is triggered when the Court sends an application we prepared back — by requisition, refusal, or an adjournment caused by a defect — and the defect is on our side. In practice that means an error or omission in the drafting, the procedure, the filing, or the service we arranged: a wrong date in the affidavit, a children's arrangement not described the way the registry wants, a missing step in service, a document lodged the wrong way.
When that happens we take over completely: we correct the application and re-file or re-list it at no additional professional fee. You do not pay a second time for the same legal work, and you are not left to fix our mistake yourself.
What it doesn't cover
- Information you gave us that was incomplete or incorrect (we'll still fix it — but the standard extras may apply and any second court fee is yours).
- Matters outside our control — for example your ex filing a response opposing the divorce, the Court requiring further evidence about children's arrangements that you couldn't have foreseen, or the Court's own delays.
- Court fees generally: they're set by the Court and are not refundable once paid.
How to claim it
There is no special form. If the Court requisitions or rejects your application, tell us — or we will see it on the file — and we take it from there. We correct the application and re-file, usually within two business days. The terms are part of your costs agreement before you pay, so the promise is there in writing from the start.
How it interacts with the court fee
The court filing fee — $1,170 from 1 July 2026, or $390 with a concession card — is paid to the Court and is non-refundable once paid. If our error means the application has to be filed again and a second court fee is charged, we pay that second fee ourselves. You should never pay the court fee twice because of a mistake on our side.
How we avoid needing it
A family lawyer approves every application before filing against a written checklist: separation date, jurisdiction, marriage evidence, children's arrangements, service plan and fee eligibility. The guarantee is a backstop, not a substitute for that review — the point is to get it right first time.